On general problems
- Q【GAICA】I calculated my use amount using the conversion rate displayed in the "Transaction inquiry (Card Statement)" on the Member-Only Site but the amount does not match.
- Q【GAICA】I submitted the My Number document and it should have become possible for me to use overseas ATMs, but I could not withdraw cash from an overseas ATM which had the VISA logo on it.
- Q【GAICA】I carried out re-registration of my password from “If you have forgotten your password click here” on the Member-Only Site. Regarding the e-mail address input into the password re-registration reception screen, can I input an e-mail address other than my registered e-mail address?
- Q【GAICA】Is insurance included?
- Q【GAICA】When does the one month of the upper transaction limit of the monthly transaction limit start and finish?
- Q【GAICA】I carried out the tax-free procedures. How will the taxes be refunded?
- Q【GAICA】Why can I log in to the Member-Only Site even though I cancelled my GAICA card?
- Q【GAICA】When was the PIN registered?
- Q【GAICA】I cancelled a payment using the card but it remains debited from my load balance. What should I do?
- Q【GAICA】I received an e-mail notification saying the load balance of the card had become negative. What should I do?