On general problems
- QI cannot use my card even though I loaded it.
- QATM does not respond after inserting the card.
- QI lost my card/My card has been stolen overseas. Can you send the card overseas?
- QI lost my card/My card has been stolen.
- QMy card is broken. Where can I get a new card?
- QI cannot receive e-mail with my registered e-mail address.
- QI have forgotten my PIN for my card.
- QI entered the wrong PIN several times and cannot use my card.
- QI have forgotten my user ID and/or password for the Member-Only Site.