On general problems
- Q【GAICA】I carried out the withdrawal operation from an overseas ATM but the cash did not come out. What should I do?
- Q【GAICA】Both my Shinsei Bank cash card and my APLUS GAICA card have been stolen. Who should I contact?
- Q【GAICA】What happens in the case that I have a GAICA Flex Prepaid Card but I have cancelled my Shinsei Bank account?
- Q【GAICA】I cannot use my card even though I loaded it. What should I do?
- Q【GAICA】The ATM does not respond after inserting the card. What should I do?
- Q【GAICA】I lost my card overseas. I am staying overseas for the long term so I would like the card to be reissued urgently. What should I do?
- Q【GAICA】I have lost my card (My card has been stolen).
- Q【GAICA】My card is broken. What should I do?
- Q【GAICA】I am not receiving e-mail notifications at my registered e-mail address.
- Q【GAICA】I have forgotten my PIN for my card. What should I do?