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件名

【GAICA】I cancelled a payment using the card but it remains debited from my load balance. What should I do?

回答

Please log in to the  Member-Only Site  and open the Transaction inquiry (Card Statement) screen. If the description of the cancelled use portion is “プリペイド" (prepaid) please wait until the payment is cancelled automatically, after 45 days has passed in the case of use in Japan and after ten days has passed in the case of use overseas. If the name of the store used is displayed, please give another notification to the store you used to the effect that you have cancelled the payment.

 

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